Customers Are Not Always Right
November 2, 2021 2022-02-02 12:17Customers Are Not Always Right
Having a Positive Mindset
One of the main components of any retail, food service, or customer service job is the idea that the customer is always right. Workers must please and aid each consumer to their every need.
Nine times out of ten, buyers have common complaints like their food being cold, an employee accidentally rang up an item wrong, or things of human error. Customers are quick to blame the staffer but don’t consider that they are also prone to making mistakes.
Every once in a while, a purchaser comes along that ruins every retail workers’ day. Anyone that has worked in customer service can relate to the dread of assisting an angry customer.
Angry clients tend to forget that there are other humans behind the telephone or the drive-thru intercom system. They often want to purchase as much as possible for the lowest price, and they are willing to begin an argument to achieve their goal.
Angry consumers often lie to try to get the most out of their dollar, and if you try to correct them, they get defensive. Depending on the person managing the situation, workers will just let them release their aggravation or try and assist the individual in a calm manner.
Some clients are not aware or choose to be ignorant of store policies. Organizations often provide signs that display these policies, but they tend to be overlooked by customers who believe they can never be wrong.
A client may misinterpret signs and store policies, but once a worker begins to explain the meaning, the individual already has their mindset on what they believe the sign says.
Staff members do not have a problem admitting when they have committed an error, and they are willing to work with the client to resolve the issue as fast as possible. Workers want to receive the same respect they give, and when encountering angry customers, they tend to have a difficult time remaining calm.
Buyers should have the same spirit when going inside any company. They should be flexible with the workmen and understand that they too are prone to making mistakes.
The experience for laborers and customers would be much more pleasant if both parties agreed to have a positive mindset, understanding that mistakes are inevitable.
